Warranty Administrator - Reading - Audi
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- ReadingRG2
- Posted 13th Dec 2010
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Posted by:
VW Group-Audi
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Salary:
Negotiable based on experience
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Job Type:
Permanent
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Reference:
949KA
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This job has been viewed
220 times
since it was posted.
Job Description
This exciting opportunity exists within our Reading Audi Centre
- *Please note: All candidates must follow the on-line application process**
Audi is a manufacturer of exquisite cars – beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers’ desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.
Job Purpose: To ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports.
As an Audi Warranty Administrator, your Key Objectives will be:
Ensure all administrative functions within the warranty department are carried out in accordance with company policy.
Review warranty reporting systems with the line manager to identify improvements where possible.
Administer warranty policy in the best interests of the Audi Centre, manufacturer and customer.
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
Maintain relationships with other staff members, specialist repairers and manufacturers representatives.
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.
We are looking for an individual with a proven warranty background and exposure to Audi/Volkswagen would be a distinct advantage; other brand backgrounds however, will be considered if you are able to demonstrate the relevant minimum skills/experience as listed above.
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